What our Customers say...

Why SERVPRO Testimonials

They came out in an emergency situation late on a Sunday night. I was amazed that we were able to get this service at that time. They did what they could that night and then came back the next day to complete the cleanup. They were a lifesaver in a very tough situation.

SERVPRO is amazing ! I always recommend to my family, friends, and co-workers. They are extremely professional, responsive and make the whole process an ease.

As a consumer, I’ve always had an extremely positive experience with SERVPRO! They’re always quick to respond, and resolve any issues I have. I’d highly recommend them to anyone.

Worked with this franchise twice now, and each time was impressed with all of their staff. Each team member kept the project moving forward and were extremely communicative about the process.

What a great Team! Right from the first call for initial assessment to demo work, thru the restore phase, to the moving back furniture phases, my project went very smooth. Everything was done as planned and scheduled around my crazy schedule. Can’t thank my entire Team for all their hard work, and professionalism throughout the project. Thank you all so much!


Ross, Jerry, Toney, James, a fantastic crew. We had water-leak damage in our kitchen and we could not have been more pleased with their work removing the damage promptly and assisting us with the insurance arrangements. I wouldn't want this to happen again, but if it ever does, I'm calling them.

My tech was Robert Eveleth (Bobby) and Josh was the estimator and my first contact person. Josh and Bobby handled two different situations for me in the last year that involved sewage of some type. They are both outstanding in their jobs.

Josh is excellent in determining what needs to be done for both cleanup and demo. He was receptive to my concerns and made this part of the job go smoothly. He is an excellent communicator with both myself and the insurance company. He is kind and a wonderful liaison for SERVPRO.

Bobby was the head tech on both jobs. He is not just good, he is outstanding at what he does. Both jobs involved either sewage or dirty water. He is thorough and one of the hardest workers I have ever met. He takes great pride in his work. Because he was so thorough and careful, I knew I did not need to worry. He is so smart about what needs to be done and is immaculate and meticulous in every aspect of his job. He is an amazing asset to SERVPRO.

Nury Cardoza is the face and name of SERVPRO in the area! She is a little firecracker on wheels! This is the lady to call if you experience damage to your house/business, need a clean up, restoration, or removal. Whether it’s fire, water, mold, or whatever your situation is, I highly recommend you call Nury Cardoza she will take excellent care of you and your family! Make that call…..??

We had a great experience with SERVPRO of Haverhill/Newburyport. Josh, Justin, Bobby, Josh R and Chris were extremely professional and nice. They kept the area very clean while they were working and kept us updated on the progress of the demo. If they had questions they didn't hesitate to ask. Would highly recommend!

The crew they sent was extremely polite with great communication and they did an absolutely great job! Highly recommended.

Professional and friendly response team. They took the time to show where the issues were and what steps to take to ensure the best result. Highly recommend them for any issues you have.

I used SERVPRO for my work. We needed their services, and it was an emergency. We provide residential care for teenagers, and we had a significant flood in our basement. SERVPRO came out within the hour and began the cleanup work. They were very responsive and did a thorough job explaining the process. Several years later, we had a sewerage blockage and overflow in the lower level of one of our other residential homes. It was a pretty chaotic and miserable situation. SERVPRO, again came to our rescue. I was notified in the early hours of a Sunday morning. I reached out to SERVPRO, and within an hour or two, I met met Chris from Haverhill location. He came out to the house and knew exactly what needed to be done. It was pretty overwhelming (the damage and the required follow-up). Chris and later Ross were ?able to walk me through step- by- step the initial cleanup and what would be involved in restoration. The SERVPRO technicians were helpful, quick, and professional. I had no doubt the house was in the right hands. Thank you SERVPRO, and I will definitely call again if help is needed.

I would recommend SERVPRO of Haverhill/Newburyport to anyone. They helped make the very best of a bad situation (kitchen flood), and their professionals -- under the guidance of manager Noel Torrissi -- put our custom cabinets, granite counter-tops, and hardwood flooring back to the way they were. "Like it never even happened." Many thanks to all SERVPRO staff and consultants for their kind, courteous, and efficient work!

Highly recommend! We had building damage with lots of broken glass. The team from SERVPRO cleaned up all the glass and clean EVERYTHING, and I mean everything.

I have to say that I am pleased. Justin was the crew chief and he and the crew did an outstanding job, they were meticulous and totally focused on the tasks at hand. At one point, I walked by and was observing them, unnoticed, and they did everything they could to ensure 100% coverage, even the young ones were incredible, moving things and not missing one spot. If this is a representation of how SERVPRO carries out business then I can confirm we’re going to be in business together for a very long time! From all of us at the Veterans Outreach, we’d like to say thank you for a job well done!


  We want to thank you so much for your amazing work! From the minute SERVPRO started our basement, everything went absolutely perfectly, even during this pandemic. Your professionalism, timeliness and absolute willingness to get us exactly what we wanted, was so amazing. We appreciate all of your hard work, we adored Bob Downing as our builder, he was first class. His work ethic was phenomenal, he was always on time, did exactly what he said he would do, worked incredible hours to get it all done. And the work he did was beautiful. He turned a basement into a warm and welcoming apartment for my mother, no small feat. We are so grateful. He even put up with my 20 year old daughter and I, always adding our 2 cents, with humor and a smile.   We also want to thank Ross, who started all of this with a calm demeanor and an assurance that it would be done. He went on to hire us great movers and you! So we are grateful to all of you. THANK you so much. We wish you much luck in all your future endeavors. 

Last Monday we had Nouri from SERVPRO! She did a fantastic job! She was on time, polite and professional! Thank you for a job well done!



Excellent job!

Your on site personnel was excellent!

Very pleased with the service.

Great job by the SERVPRO Haverhill team of Justin, Gerry and Steve! Happy with how they explained everything, showed up on time, professional, and very hard workers! Thanks guys!

Everyone on the SERVPRO team was incredibly professional and made a bad situation easier to handle