What our Customers say...


The SERVPRO team servicing my area was the greatest ever. Patrick the owner and the team he sent, Nick & two wonderful ladies did such a great job. They worked tirelessly for 5 weeks M-F all day. They brought my carbon soot home back to beautiful. They were polite, respectful and extremely hard working. Thank you for doing a stellar job.

Recently, my water heater leaked resulting in damage to the adjacent room, hallway and closet areas. SERVPRO was able to come out to assess the damage quickly and efficiently. Their team brought in fans and a dehumidifier to dry out the soaked walls and carpeting, in addition to making sure there was no opportunity for mold to grow once dried. They've also been extraordinarily helpful in working directly with my insurance claim adjuster. I plan on using SERVPRO's contractors to help with restoring the damaged walls and trim, and highly recommend their services to anyone who finds themselves in a similar situation. Outstanding service all around!

They came out in an emergency situation late on a Sunday night. I was amazed that we were able to get this service at that time. They did what they could that night and then came back the next day to complete the cleanup. They were a lifesaver in a very tough situation.

We are delighted with the results of your ceiling cleaning service. We live in an older home with high ceilings and exposed rough beams that collect dust like magnets. Bobby was incredibly thorough and detail oriented. Everything sparkled when he was done. We would highly recommend him and will request him again when the time comes for another cleaning. Thank you Bobby!!

I hired SERVPRO to do mold removal for my family home. This is the third company in two years that I hired to remove mold. Brian, Nick and Justin were very thorough in the work that they did that the house finally passed an environmental inspection. Their work was detailed and they FINALLY got all the mold.

I had a great experience working with SERVPRO to address a mold issue in my attic. Nury Cardoza was very professional and extremely responsive to my calls. SERVPRO's pricing is very competitive. I would definitely recommend them for mold or any other issues based on my experience.

SERVPRO is amazing ! I always recommend to my family, friends, and co-workers. They are extremely professional, responsive and make the whole process an ease.

As a consumer, I’ve always had an extremely positive experience with SERVPRO! They’re always quick to respond, and resolve any issues I have. I’d highly recommend them to anyone.

Arrived as scheduled and completed the carpet cleaning in a timely manner.

Bobby at SERVPRO in Haverhill did such a great job on our kitchen demo and clean up. We had some water damage in our kitchen and used SERVPRO to do the demo and mold mitigation. Bobby was very thorough and extremely neat and clean. He was very professional and took the time to explain everything to us through the process.

My neighbor, who lives above my condo, had a hot water heater burst, and unfortunately flood my home. I was living in FL at the time. SERVPRO was called and immediate remediation started. Dryers were brought in, drywall was torn down and no mold was able to form. But now that things were dry and stable, I was left with a destroyed kitchen, mud room and family room. I then discovered that SERVPRO had a construction team also. I decided to take a chance on them. Turned out to be a great decision. Their work was too notch, the workers were wonderful and extremely helpful in assisting me formulate a plan for recovery. Their craftsmanship was better than I anticipated. In short, I would highly recommend the team of Noel, Bob and Ryan. Great guys. Great job.

Worked with this franchise twice now, and each time was impressed with all of their staff. Each team member kept the project moving forward and were extremely communicative about the process.

Our main point of contact at SERVPRO, Ryan, was exceptional! The entire team did a great job but Ryan went above and beyond to make sure everything was perfect. Hopefully we will not need flood cleanup and restoration in the future, but if we do, will definitely use SERVPRO!

What a great Team! Right from the first call for initial assessment to demo work, thru the restore phase, to the moving back furniture phases, my project went very smooth. Everything was done as planned and scheduled around my crazy schedule. Can’t thank my entire Team for all their hard work, and professionalism throughout the project. Thank you all so much!

Josh did a fantastic job of making sure everything was taken care of following water damage to my condo. I would highly recommend his services in evaluation, demo and follow-up as well.


My kitchen and basement had significant water damage. It was on a very hot Saturday last July. I called Haverhill SERVPRO and within a matter of a few hours, they were at my house clearing up the water situation. My whole kitchen had to be gutted, basement insulation removed as well as my carpet in the hallway, dining room and living room also needed to be removed. The workers were very professional and respectful. Ryan was the project manager. He was a delight to work with. He answered my every call and was very accommodating. He made time for unplanned visits to my house with questions or problems I was having. He took the time to insure all work was done to my satisfaction. His availability was very important. If he didn't have an answer to a question I might have had, he made sure he resolved the issue promptly. I hope I am never faced with this mess again, but should my luck have run out, there would be no question I would rely on SERVPRO.

Had a flooded basement 7/3. Called SERVPRO national number and within 10 minutes Josh Welch called me. I explained the problem to him. Within an hour he sent Yeimi over and she was soon joined by Josh Roman. Yeimi and Josh were excellent in there work. Vacuumed the water out, ripped out the carpets to prevent mold getting in the walls. I live in a condo and my next door neighbor was affected as well and they immediately took care of his issue as well. I highly recommend SERVPRO in Haverhill/Newburyport for any services. Josh Welch explained the process to me as to how they work with my insurance company as well. Excellent company and excellent service!

Ross, Jerry, Toney, James, a fantastic crew. We had water-leak damage in our kitchen and we could not have been more pleased with their work removing the damage promptly and assisting us with the insurance arrangements. I wouldn't want this to happen again, but if it ever does, I'm calling them.

My tech was Robert Eveleth (Bobby) and Josh was the estimator and my first contact person. Josh and Bobby handled two different situations for me in the last year that involved sewage of some type. They are both outstanding in their jobs.

Josh is excellent in determining what needs to be done for both cleanup and demo. He was receptive to my concerns and made this part of the job go smoothly. He is an excellent communicator with both myself and the insurance company. He is kind and a wonderful liaison for SERVPRO.

Bobby was the head tech on both jobs. He is not just good, he is outstanding at what he does. Both jobs involved either sewage or dirty water. He is thorough and one of the hardest workers I have ever met. He takes great pride in his work. Because he was so thorough and careful, I knew I did not need to worry. He is so smart about what needs to be done and is immaculate and meticulous in every aspect of his job. He is an amazing asset to SERVPRO.

My toilet overflowed and there was water damage to the bathroom floor I called SERVPRO after a friend suggested them. They were very kind and came out to clean up the damage after the toilet was fixed. Would recommend

Thorough, careful, efficient, polite & respectful (even with the cat!)--working in the heat & humidity--a tough job completed incredibly well! Brian the manager, giving an overview and negotiating the plan. Chris as crew supervisor, checking in everyday, answering all questions, explaining the process completely. John, Peter, Justin, Nick, Tonie, Al, Bobby and Derek (Yes, that many guys worked really hard to rid my house of all the soot and smoke damage.) My house has never been so clean-- Many thanks!!

Nury Cardoza is the face and name of SERVPRO in the area! She is a little firecracker on wheels! This is the lady to call if you experience damage to your house/business, need a clean up, restoration, or removal. Whether it’s fire, water, mold, or whatever your situation is, I highly recommend you call Nury Cardoza she will take excellent care of you and your family! Make that call…..??

We had a great experience with SERVPRO of Haverhill/Newburyport. Josh, Justin, Bobby, Josh R and Chris were extremely professional and nice. They kept the area very clean while they were working and kept us updated on the progress of the demo. If they had questions they didn't hesitate to ask. Would highly recommend!

They did a fantastic job with restoring/remodeling my kitchen and living room after some heavy water damage from a kitchen pipe that lead to mold and massive amounts of damage. They were on time, very professional and did a fantastic job with the project. I would recommend Ryan and his crew to anyone needing work today in their home.

We had a sewer pipe break in our basement over the weekend and flooded sewage into our entire basement/laundry room and garage. SERVPRO came out that day and the technicians Bobby, Chris and Justin were outstanding! Thank you thank you!

The crew they sent was extremely polite with great communication and they did an absolutely great job! Highly recommended.

Professional and friendly response team. They took the time to show where the issues were and what steps to take to ensure the best result. Highly recommend them for any issues you have.

Performed mold remediation and repairs on a water leak in our ceiling. Very thorough and professional, highly recommend!

I used SERVPRO for my work. We needed their services, and it was an emergency. We provide residential care for teenagers, and we had a significant flood in our basement. SERVPRO came out within the hour and began the cleanup work. They were very responsive and did a thorough job explaining the process. Several years later, we had a sewerage blockage and overflow in the lower level of one of our other residential homes. It was a pretty chaotic and miserable situation. SERVPRO, again came to our rescue. I was notified in the early hours of a Sunday morning. I reached out to SERVPRO, and within an hour or two, I met met Chris from Haverhill location. He came out to the house and knew exactly what needed to be done. It was pretty overwhelming (the damage and the required follow-up). Chris and later Ross were ?able to walk me through step- by- step the initial cleanup and what would be involved in restoration. The SERVPRO technicians were helpful, quick, and professional. I had no doubt the house was in the right hands. Thank you SERVPRO, and I will definitely call again if help is needed.

I would recommend SERVPRO of Haverhill/Newburyport to anyone. They helped make the very best of a bad situation (kitchen flood), and their professionals -- under the guidance of manager Noel Torrissi -- put our custom cabinets, granite counter-tops, and hardwood flooring back to the way they were. "Like it never even happened." Many thanks to all SERVPRO staff and consultants for their kind, courteous, and efficient work!

Highly recommend! We had building damage with lots of broken glass. The team from SERVPRO cleaned up all the glass and clean EVERYTHING, and I mean everything.

I have to say that I am pleased. Justin was the crew chief and he and the crew did an outstanding job, they were meticulous and totally focused on the tasks at hand. At one point, I walked by and was observing them, unnoticed, and they did everything they could to ensure 100% coverage, even the young ones were incredible, moving things and not missing one spot. If this is a representation of how SERVPRO carries out business then I can confirm we’re going to be in business together for a very long time! From all of us at the Veterans Outreach, we’d like to say thank you for a job well done!


  We want to thank you so much for your amazing work! From the minute SERVPRO started our basement, everything went absolutely perfectly, even during this pandemic. Your professionalism, timeliness and absolute willingness to get us exactly what we wanted, was so amazing. We appreciate all of your hard work, we adored Bob Downing as our builder, he was first class. His work ethic was phenomenal, he was always on time, did exactly what he said he would do, worked incredible hours to get it all done. And the work he did was beautiful. He turned a basement into a warm and welcoming apartment for my mother, no small feat. We are so grateful. He even put up with my 20 year old daughter and I, always adding our 2 cents, with humor and a smile.   We also want to thank Ross, who started all of this with a calm demeanor and an assurance that it would be done. He went on to hire us great movers and you! So we are grateful to all of you. THANK you so much. We wish you much luck in all your future endeavors. 

Ross has been extremely professional. He was always prompt, the service was completed well, and he was friendly. 

Ross was professional and easy to work with! Greatly appreciated during a stressful time. Thank you! 

The team was friendly, hard-working and professional. The job site was clean and orderly, all rubbish was removed quickly. 

All employees acted professional & were very polite. Job done to my satisfaction would recommend.

The staff was wonderful (Chris & Jerry) helped us a lot. Very appreciative of them. They were also very honest. They found valuable items we left behind by mistake and brought it to our immediate attention. 

Tony was professional, polite and hardworking at all times! The team at SERVPRO made a difficult time much easier! 

You are fabulous!! Thank you very much!

Last Monday we had Nouri from SERVPRO! She did a fantastic job! She was on time, polite and professional! Thank you for a job well done!



Excellent job!

Your on site personnel was excellent!

Very pleased with the service.

This group of hard-working professionals made my embarrassing nightmare one that became a dream in a few days. I appreciate their hard working professionalism. 

Rich Ciarletta and his team will be there when you need them. He has been in the business for years and knows how to clean up the messes that appear without warning. Keep up the good work Rich!

Great job by the SERVPRO Haverhill team of Justin, Gerry and Steve! Happy with how they explained everything, showed up on time, professional, and very hard workers! Thanks guys!

Nury, Brandon, and Ross were all excellent to deal with when my basement flooded. They were courteous, efficient, and a pleasure to work with and I won't hesitate to call them again if the need arises.

Just got flooded in my house from a valve that broke, Alex and Antonio came very quickly and got us dry. Very professional, detailed oriented and courteous. Highly recommended.

My parents basement flooded a few weeks ago and Nury from the Haverhill branch came and helped with the last part of the clean up. She even cleaned my parent's living room carpet and stairs. She did a superior job and we are very pleased.

I had an unfortunate smoke issue in my home.  Pat, Ross and crew came in and cleaned the whole house.  They did an awesome job and finished in less time then they told me it was going to take.  We were able to get back into the house with minimal interruption.

My house stunk after I a mishap hard boiling eggs.  Pat, Nury and crew did a great job getting my house to smell clean again.  Thanks.

Pat came in to assess a mold issue found in the attic.  He put my wife and I at ease immediately and took care of the damage in a timely fashion.

We would use SERVPRO again in a heartbeat.  They did a great job when we had an ice dam this winter.  Pat, Justin and Antonio left the house neat and were very courteous to our cats.

We use SERVPRO for all our post construction cleaning.

SERVPRO did a great job cleaning our function room.  We would definitely use them again!

When my furnace caused soot to cover my house I was seriously depressed. I called SERVPRO. Brian came out, surveyed the damage and said "no problem". He would deal with the insurance company directly and have a crew out in the next two days. Nury and Gabriel arrived in morning, and said not to worry, they would take care of everything. I was skeptical. Starting in the basement they worked their way to the second floor cleaning everything in sight, from walls and ceilings, to countertops and floors. I went from a state of despair to one of joy. They sure exemplify their motto "Like it never ever happened." Thanks Nury, Gabriel and Brian.

We had a flooding issue after our toilet overflowed for several hours during the night. My insurance guy recommended SERVPRO and what a Godsend!!!! A team arrived and had our house rocking with dryers and the next day Brian came and started the process rolling. Thru everything Chris explained every procedure, answered every question and kept the clean up/demo moving. Chris, along with Justin, Dan, Steve & Jerry kept the house as clean as possible while they removed ceilings, walls, cleared out our basement and hauled it all away. They were polite, cheerful and I was completely comfortable knowing they were on the job. I have already spread the word and am glad to sing their praises. These guys are the BEST!

We had soot removed from a small dog kennel and apartment. Nury, Nick, Jerry and Brandon spent their weekend to accommodate our schedule.

There was a lot of cleaning to be done they did an amazing job the place is very clean GREAT JOB and thank you !

I bought a 200 year old house, and the basement was FULL of debris and other assorted yuck. Tonie & Brandon arrived like knights on horseback, and spent the day clearing it out. They were AWESOME! They worked quickly and efficiently, getting the basement in move in condition for me. I can't say enough about the two of them, and their supervisor, Ross, who was my primary contact. Great team, and I wouldn't hesitate to use them again!

As a business owner, you plan for unexpected changes in the market but you never really plan for a natural disaster or the fallout from something like that. When our small photography school recently had a flood, we had no contingency plan to keep classes running as planned. Two of our classrooms and a shooting bay were flooded and couldn't be used. We had no idea how long we would be down and how that would effect our business. Luckily, we called SERVPRO first! They were on the scene the same day, estimated the cost, and had us up and running the next day! The crew was professional, courteous, and very respectful of all the furniture and gear. 

I would highly recommend SERVPRO for their knowledge, training and professionalism. It's great when a bad experience can turn into something so positive. I hope we don't ever need the services again but if we ever do, I will call them without hesitation!

Thank you SERVPRO!

Can't say enough good things about this location. We had a sewage backup in our basement and were in need of expert cleaning and sanitizing ASAP. The SERVPRO location I called first (closer to my home) said they couldn't do that kind of cleanup, which was when I called SERVPRO of Danvers/Haverhill. Although my town is a little out of their normal service area Patrick was still able to get a crew to my home same-day and they did an excellent job. It's "Like it never even happened." Nury and Brandon were polite, courteous and respectful of my home and had the job done in short order to our satisfaction.

We had the unfortunate problem in our basement of our washing machine overflowing into the whole downstairs and into the garage. We have been so very lucky through this process so far, as we were recommended 
SERVPRO OF Haverhill/Newburyport. They sent over 3 men, Chris, Tonie and Jerry who I can personally recommend to the highest quality. These guys not only cleaned up as best as they could, but they packaged, and moved my ENTIRE downstairs into boxes and moved everything into a POD in my driveway, separating the wet from the dry. They worked endlessly, morning until night, until the job was done. They were tired and beat, but still maintained complete professionalism and were smiling and offering us their continued help in case we were in need after they left. It isn’t easy to have people you don’t know in your home all day long and be comfortable, however, I can personally give my 100% approval of this company, if these are the types of men that they have working for them. Their boss was Ross, who also was the Best in his knowledge and professionalism. He made us feel comfortable that we would be ok throughout this whole process and that the boys would take good care of our home. He came by and called and was available, and still is, in case we need him. This, as I can see, is just the beginning. 

The biggest thing here, outside of the Disaster we were in, was being able to TRUST!!! That is huge when you have something like this happen in your home. 

Since day one, my experience has been a great one. The experience the knowledge was fantastic. Alex, Tony and Ross made everything workable. 

Prompt, gave me a time and they were here. Well mannered. So clean the before and after it was like they were not here. 

Great people and great company to do business with. I wish them luck!

SERVPRO was the first company to return my call requesting remediation services after a frozen pipe burst and flooded the first floor of my condo.  Ross came to assess the damage the following day.  He was straightforward, provided clear explanations about what he was assessing, and had fans set up throughout my ground floor that day.  As a result all of the walls that showed moisture were dry by the end of the remediation process, thus the only sustained damage was the carpeting.  

Ross was professional, provided clear explanations and was supportive throughout the process.  I asked him for an extra business card to that I commend him to friends and family who may need SERVPRO's services in the future.  

With gratitude,


We were very pleased with all of the service, cooperation and kindness! Thank You!

Wanted to send a big thank you to the team at SERVPRO of Haverhill/Newburyport for a job well done. Ross Martin did great coordinating the clean up after a pipe burst and rained down from the 2nd floor to 1st floor. The crew of Antonio, Steve, Dan and led by Alex did a fantastic job of cleaning everything up. They kept me informed every step of the way and treated everything as their own with great care.

VERY pleased with the service and results! Nick & his crew were polite, courteous and did a wonderful job!

Mother's Day morning my son lit the stove on fire trying to make me breakfast. After the fire department came and put it out, there was a lot of soot, grease and mess all around the stove, floors, cupboards, counters and even the ceiling! SERVPRO did such a phenomenal job putting everything back to how it looked before the fire. We laughed that their motto is true…it really was like it never happened! I would recommend them with full confidence.

There is no improvement necessary for this SERVPRO crew! Courteous employees – hard-working & efficient. Met my expectations above and beyond. I was very happy with the results.

Ross did a great job setting expectations. Was also great to see him stop by on Day 1 to make sure work was going as planned. Chris and Tony were professional and clean. Great crew!

It has been a long time since I have done business with such an exemplary group of people. I felt at all times that I was in excellent care. I would highly recommend them and use their services again.

We used SERVPRO after a particularly crazy wedding.  We needed the venue cleaned in a short amount of time for another wedding. They were able to clean it with plenty of time to setup for the next wedding.  Thanks to SERVPRO for a great job!

Everything looks great - the guys of SERVPRO were really professional and nice. They stayed late making sure the job was done right, and I really appreciate that. Thanks again SERVPRO, for making this process as painless as possible!

The house next door burned, and my house suffered heat, water, and soot damage. The SERVPRO team came out and removed all the damaged materials, carefully separating (with secured plastic sheeting) the damaged areas from the areas where we were still living.  Then, once my contractor finished the (very messy and dirty) rough repairs, the team came back  to clean the house before painting and final touch up.  They did an amazing job, and the house is cleaner now than it's ever been!  Throughout, the team was courteous, polite,  and efficient.  I'd spoken with another SERVPRO franchise -- it just wasn't the same; I watched another professional cleaner work on another house also damaged -- it wasn't even close.  I hope never to have to call upon their services again, but if I need to, I know exactly whom to call -- SERVPRO of Haverhill/Newburyport.  Thank you.

SERVPRO did an excellent job taking care of our mold issue. Will recommend them to anyone who has this problem

Extremely satisfied with the results after the water clean up in our home. Thank you!

SERVPRO was wonderful cleaning our home after a water damage. They were very professional and got the job done. Very happy with their work!

The crew was excellent and the results were beyond what I expected. Would definitely recommend this SERVPRO staff again!

Nick and his crew were amazing! Very good communication. Brian managing the job was outstanding and very knowledgeable. Fantastic experience and results.

Chris was GREAT, very friendly and helpful. He even went so far as to call and let me know about the media at my house because he knew it was bothering me.

On time, courteous, neat. Ross, Chris, Nick and the rest were great. Kudos and thank you!

No improvement necessary - Nick and crew were awesome. Courteous employees, hard working, efficient, met my expectations above and beyond. Very happy with my results!

Everyone on the SERVPRO team was incredibly professional and made a bad situation easier to handle

I called SERVPRO late on a Saturday afternoon upon discovering a septic backup in my elderly parents’ home. I was immediately connected with a crew leader who had a team at my parents' home within hours. They did an incredible job cleaning up the hazardous material, removing damaged goods and drying out the basement. The friendly efficient crew were very patient with my parents explaining what had to be done and why anything that was wet had to be removed from the property. After the cleanup, the SERVPRO office team handled the insurance claim and took care of all the paperwork and details for us. We were extremely impressed with the SERVPRO experience from the first contact to the final call telling us that the insurance carrier had paid the entire bill and the file was closed. Should we ever need another clean up, we'll call SERVPRO! 

We had SERVPRO at our home for two different water damage cases. They were very quick to respond. Pat was knowledgeable and thorough in his assessment of the situation. The SERVPRO team that did the work at our house was professional, swift and did a very thorough job cleaning up the mess and getting us back to normal.

Everyone that I dealt with was incredibly polite and professional. The cleaning technician was prompt and a true gentleman. He did a wonderful job cleaning my apartment.

SERVPRO of Haverhill/Newburyport has been a God-send! One day we came into work and discovered that there was a backup in the sewer and smelly sludge had filled up the bathroom and poured out into the hallway onto the rugs. Fortunately I was able to contact Mary Ellen Lawlor from SERVPRO who came to our rescue. They were at the Senior Center almost immediately, cleaning and sanitizing the mess.  I highly recommend their services!

What can I say, SERVPRO of Haverhill/Newburyport is the only company we have entrusted our clients to for 30 years.


How about prompt, dependable service and employees who are professionals in their craft and take pride in their work.  Once we contact their office we know our clients are in good hands, from ownership to management to marketing to the service team.

An insurance claim is a very stressful time for the policy holder and SERVPRO of Haverhill makes the claim process a little easier to bear for all concerned. 

Keep up the good work.

A big thank you to Mary Ellen Lawlor and the entire team of professionals from SERVPRO of Haverhill. When mold was found in our attic space above the bathroom I was beside myself with worry. SERVPRO came to the rescue and removed the affected drywall, insulation and debris and remediated the attic space. Best of all, they cleaned my entire bathroom space following their mold clean-up making for a very impressive and noteworthy job. I will recommend them again and again!